1. Introduction
Welcome to QIQSER, operated by Qalser Inc.. We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered acting coaching platform. This Privacy Policy applies to all users of our Service and covers both the information you provide directly and the information we collect automatically. By using QIQSER, you agree to the collection and use of information in accordance with this policy. If you have any questions about this Privacy Policy, please contact us at support@qiqser.com.
1.5 Your Consent
By creating an account and using QIQSER, you explicitly consent to:
- Collection and processing of your personal data as described in this Privacy Policy
- Transfer of data to third-party service providers listed in Section 5
- Processing of data outside Canada where necessary for Service operation
- Use of AI processing for coaching sessions, including voice recording and analysis
- Storage of your content on servers located in North America (United States and Canada)
Withdrawing Consent: You may withdraw your consent at any time by deleting your account through your account settings or by contacting support@qiqser.com. Please note that withdrawing consent will terminate your access to the Service, and certain data may be retained as required by law.
2. Information We Collect
2.1 Information You Provide
We collect information that you voluntarily provide to us:
- Account Information: Name, email address, password, profile picture, and biographical information
- Profile Information: Acting specialties, training history, professional credits, social media links
- User-Generated Content: Screenplays, scene analysis, video recordings, coaching session transcripts, notes, and comments
- Payment Information: Payment details processed securely through Stripe (we do not store complete credit card information)
- Communications: Messages you send to our support team or through the platform
2.2 Information Collected Automatically
When you use our Service, we automatically collect:
- Usage Data: Features used, pages viewed, time spent, coaching session duration, search queries
- Device Information: IP address, browser type, operating system, device identifiers
- Analytics Data: Performance metrics, error logs, feature usage patterns
- Cookies and Similar Technologies: See our Cookies Policy for details
2.3 Information from AI Coaching Sessions
During AI coaching sessions, we collect:
- Voice recordings and transcripts of coaching sessions
- AI-generated feedback and coaching content
- Session metadata (duration, topics discussed, questions asked)
- Performance metrics and progress data
- User responses and engagement data
3. How We Use Your Information
We use the collected information for the following purposes:
3.1 Provide and Improve the Service
- Deliver AI coaching sessions tailored to your needs
- Process and analyze screenplay content
- Generate scene breakdowns and dramatic unit analysis
- Store and manage your video recordings
- Track your progress and provide performance analytics
- Improve our AI models and coaching methodologies
3.2 Personalization
- Customize coaching sessions based on your experience level and goals
- Recommend relevant content and features
- Remember your preferences and settings
3.3 Communication
- Send service updates and notifications
- Respond to your inquiries and support requests
- Send marketing communications (with your consent)
- Notify you about changes to our Terms or Privacy Policy
Marketing Communications Opt-Out:
With your consent, we may send promotional emails about new features, special offers, or educational content. You can opt out at any time by:
- Clicking "unsubscribe" in any marketing email
- Updating preferences in your account settings
- Emailing support@qiqser.com with "Unsubscribe" in the subject line
Note: Opting out of marketing does not affect essential service communications (account notifications, security alerts, billing information).
3.4 Security and Compliance
- Detect and prevent fraud and abuse
- Ensure platform security and stability
- Comply with legal obligations
- Enforce our Terms of Service
3.5 Research and Development
- Analyze usage patterns to improve the Service
- Train and improve our AI coaching models
- Develop new features and functionalities
- Conduct anonymized research on acting education methods
4. Data Storage and Security
We take data security seriously and implement industry-standard measures to protect your information:
4.1 Data Storage
- Database: Hosted on Neon (PostgreSQL) with encryption at rest
- Videos: Stored and processed using Mux with secure streaming
- Files: Uploaded via UploadThing with secure storage
- Sessions: Managed with Redis for real-time functionality
- Location: Data stored in secure data centers with primary infrastructure hosted through AWS with data residency in North America (United States and Canada). Where possible, Canadian user data is stored in Canadian data centers. Some third-party services (Mux video processing, OpenAI coaching) may process data in the United States. We ensure all third-party processors meet Canadian privacy standards and comply with PIPEDA requirements.
4.2 Security Measures
- SSL/TLS encryption for data in transit
- AES-256 encryption for sensitive data at rest
- Secure authentication using Better Auth
- Regular security audits and penetration testing
- Access controls and role-based permissions
- Monitoring and logging of security events
- Regular backups and disaster recovery procedures
Important: While we implement strong security measures, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security of your data.
5. Third-Party Services and Integrations
We use trusted third-party services to provide and improve our platform. Your data may be shared with these services as necessary:
Important Notice About AI Data Processing (OpenAI)
When you use AI coaching features, your session data (voice recordings, transcripts, uploaded content) is processed by OpenAI. According to OpenAI's current policies:
- Data sent via API is NOT used to train OpenAI's models (as of 2025)
- Data is retained for 30 days for abuse monitoring, then deleted
- OpenAI processes data in the United States
- OpenAI's privacy practices are subject to their own privacy policy
You consent to this processing by using AI coaching features. You may opt out by not using AI features, though this significantly limits Service functionality.
We recommend reviewing OpenAI's privacy policy at openai.com/privacy for current practices and updates.
We do not sell your personal information to third parties. Data is only shared with these service providers to the extent necessary to provide and improve our Service.
7. Your Rights (GDPR & CCPA Compliance)
Depending on your location, you may have certain rights regarding your personal data:
Right to Access
You can request a copy of all personal data we hold about you.
How to exercise: Email support@qiqser.com with subject 'Data Access Request'
Right to Rectification
You can update or correct your personal information at any time.
How to exercise: Update in your account settings or email support@qiqser.com
Right to Erasure
You can request deletion of your personal data (right to be forgotten).
How to exercise: Delete your account in settings or email support@qiqser.com
Right to Data Portability
You can receive your data in a machine-readable format.
How to exercise: Email support@qiqser.com with subject 'Data Portability Request'
Right to Object
You can object to processing of your data for marketing purposes.
How to exercise: Opt-out via account settings or email support@qiqser.com
Right to Restriction
You can request restriction of processing under certain circumstances.
How to exercise: Email support@qiqser.com with specific restriction request
Exercising Your Rights
To exercise any of these rights, please contact us at support@qiqser.com with the subject line indicating your request (e.g., "Data Access Request", "Data Deletion Request").
We will respond to your request within 30 days. We may need to verify your identity before processing your request.
California Residents (CCPA)
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):
- Right to know what personal information we collect and how we use it
- Right to delete personal information
- Right to opt-out of the sale of personal information (we do not sell your information)
- Right to non-discrimination for exercising your rights
European Residents (GDPR)
If you are in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR), including all the rights listed above and the right to lodge a complaint with your local data protection authority.
7.5 Canadian Residents (PIPEDA Compliance)
If you are a Canadian resident, you have rights under Canada's Personal Information Protection and Electronic Documents Act (PIPEDA):
- Right to access your personal information
- Right to correct inaccurate information
- Right to withdraw consent for data processing
- Right to challenge our compliance with privacy practices
- Right to file a complaint with the Privacy Commissioner of Canada
Privacy Commissioner of Canada:
We comply with PIPEDA's 10 privacy principles including accountability, consent, limited collection, and safeguards for personal information. As a Canadian company, we are committed to upholding the highest standards of Canadian privacy law.
7.6 Right to Lodge a Complaint
If you believe we have not handled your data properly, you have the right to lodge a complaint with the appropriate supervisory authority:
- Canadian residents: Privacy Commissioner of Canada (www.priv.gc.ca)
- EU residents: Your local Data Protection Authority
- California residents: California Attorney General
8. Children's Privacy (COPPA Compliance)
Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are under 13, please do not provide any information on this Service. If we learn that we have collected personal information from a child under 13 without verification of parental consent, we will delete that information immediately. If you believe we might have information from or about a child under 13, please contact us at support@qiqser.com. Users between 13 and 18 years old may use the Service only with parental or guardian consent and supervision.
9. International Data Transfers
Your information may be transferred to and maintained on servers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ from those in your jurisdiction.
For Canadian Users:
When your data is transferred outside Canada (including to the United States for processing by OpenAI, Mux, and other service providers), we ensure adequate protection through:
- Contractual safeguards with all third-party processors
- Compliance with PIPEDA requirements for international transfers
- Standard contractual clauses where applicable
- Ongoing monitoring of third-party compliance with Canadian privacy standards
- Regular audits of data protection measures
Important: You have the right to withdraw consent for international data transfers. However, this may significantly limit Service functionality, particularly AI coaching features. To withdraw consent, contact support@qiqser.com.
By using the Service and providing your information, you consent to the transfer, processing, and storage of your information in North America (Canada and United States).
We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and applicable data protection laws, including PIPEDA for Canadian users.
Data Transfer Safeguards:
- All international data transfers are encrypted in transit using TLS 1.3
- Third-party processors are contractually bound to protect your data
- We conduct regular compliance reviews of all service providers
- Data processing agreements meet Canadian, EU, and U.S. legal requirements
10. Data Retention
We retain your personal information only for as long as necessary to provide the Service and fulfill the purposes outlined in this Privacy Policy:
User Accounts: Active accounts retained indefinitely; deleted accounts purged within 30 days
Screenplays: Retained while account is active; deleted within 7 days of account deletion
Videos: Retained while account is active; deleted within 7 days of account deletion
Coaching Sessions: Session transcripts retained for 2 years for analytics and improvement
Analytics Data: Aggregated analytics retained indefinitely; personal data anonymized after 1 year
Payment Records: Retained for 7 years for tax and legal compliance
Account Deletion Timeline:
- Account marked for deletion: Immediate access revoked
- Personal data deleted: Within 7 business days
- Backup systems purged: Within 30 days
- Analytics data anonymized: Within 90 days
- Legal/financial records: Retained as required by Canadian law (up to 7 years for tax purposes)
This timeline ensures compliance with Canadian data protection requirements while meeting legal obligations for record retention.
Some anonymized or aggregated data may be retained indefinitely for research, analytics, and service improvement purposes. This data cannot be used to identify you personally.
11. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any material changes by: - Posting the new Privacy Policy on this page - Updating the "Last Updated" date at the top of this Privacy Policy - Sending you an email notification (if you have provided your email address) We encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page. Your continued use of the Service after we post any modifications to the Privacy Policy will constitute your acknowledgment of the modifications and your consent to abide by the modified Privacy Policy.
12. Contact Us About Privacy
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Privacy Contact Information
Company: Qalser Inc.
Address: Burlington, Ontario, Canada
Email: support@qiqser.com
Website: www.qiqser.com
Registered in Canada | Corporation Number: 1001350329
For PIPEDA-Related Inquiries or Complaints:
Office of the Privacy Commissioner of Canada
30 Victoria Street, Gatineau, Quebec K1A 1H3
Website: www.priv.gc.ca
Phone: 1-800-282-1376
For data access, deletion, or portability requests, please include "Data Request" in your email subject line and provide:
- Your full name and email address associated with your account
- Specific nature of your request
- Any additional information that may help us verify your identity
Last updated: December 2025