Cookies Policy

Last updated: December 2025

1. What Are Cookies?

Cookies are small text files that are placed on your device (computer, smartphone, or tablet) when you visit a website. Cookies are widely used to make websites work more efficiently and provide a better user experience. Cookies allow websites to recognize your device and remember information about your visit, such as your preferred language, login status, and other settings. They help websites function properly and enable features like keeping you logged in, remembering your preferences, and analyzing how you use the site. QIQSER, operated by Qalser Inc., uses cookies and similar tracking technologies to enhance your experience on our platform.

1.1 Canadian Privacy Law

As a Canadian company, Qalser Inc. complies with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA). Under PIPEDA, we obtain your consent for non-essential cookies and provide clear information about how cookies are used.

Canadian Privacy Rights:

  • You have the right to know what cookies we use and why
  • You can withdraw consent for non-essential cookies at any time
  • Essential cookies are necessary for Service functionality and cannot be disabled
  • You can file complaints with the Privacy Commissioner of Canada

For more information about privacy rights in Canada, visit: Privacy Commissioner of Canada (www.priv.gc.ca)

2. Types of Cookies We Use

2.1 Essential Cookies

These cookies are necessary for the website to function and cannot be switched off. They are usually set in response to actions you take, such as logging in or filling in forms.

Essential cookies include:

  • Authentication cookies: Keep you logged in as you navigate the site
  • Security cookies: Protect against unauthorized access and fraudulent activity
  • Session cookies: Enable basic website functionality and maintain your session state
  • Preference cookies: Remember your settings and choices (language, theme, etc.)

Duration:

  • Session cookies: Deleted when you close your browser
  • Authentication cookies: Up to 30 days
  • Preference cookies: Up to 12 months

2.2 Performance Cookies

These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously. They help us improve how our website works.

Performance cookies include:

  • Analytics cookies: Track page views, user paths, and feature usage
  • Error tracking cookies: Help us identify and fix technical issues
  • Performance monitoring: Measure page load times and responsiveness

Duration: Typically 1-2 years

2.3 Functionality Cookies

These cookies enable enhanced functionality and personalization, such as videos and live chat. They may be set by us or by third-party providers whose services we use.

Functionality cookies include:

  • Video player cookies: Remember video playback preferences (volume, quality)
  • Chat cookies: Enable real-time coaching session functionality
  • Customization cookies: Remember your UI preferences and dashboard layouts

Duration: Varies by feature, typically 6-12 months

2.4 Targeting/Advertising Cookies (if applicable)

These cookies may be set through our site by advertising partners to build a profile of your interests and show you relevant ads on other sites.

Currently, QIQSER does not use third-party advertising cookies. If we implement advertising in the future, we will update this policy and seek your consent where required.

2.5 Other Tracking Technologies

In addition to cookies, we may use other browser-based storage technologies to enhance your experience:

Local Storage (HTML5)

Used for caching preferences and improving performance. Stores data locally in your browser with no expiration date. Managed through browser settings.

Purpose: Offline functionality, preference caching

Session Storage

Temporary storage that is cleared when you close your browser tab. Used for maintaining state during your active session.

Purpose: Temporary data, form state management

IndexedDB

Browser database for storing larger amounts of structured data locally. May be used for offline functionality and caching large datasets.

Purpose: Offline access, large data caching

These technologies serve similar purposes to cookies and are subject to the same consent requirements for non-essential uses under PIPEDA.

3. Third-Party Cookies

We use several third-party services that may set cookies on your device when you use our Service:

Better Auth (Authentication)

Manages your login session and authentication state.

Cookies set: auth-session, csrf-token

Type: Essential

Duration: Session (auth-session), 30 days (persistent tokens)

Privacy Policy: better-auth.com

Mux (Video Processing)

Video playback analytics and optimization for coaching session recordings.

Cookies set: mux_viewer_id, mux_data

Type: Performance/Functionality

Duration: 2 years

Privacy Policy: mux.com/privacy

Stream Video (Real-time Sessions)

Managing real-time video coaching sessions with AI agents.

Cookies set: stream_session, stream_token

Type: Essential/Functionality

Duration: Session

Privacy Policy: getstream.io/privacy

Analytics Services

Understanding usage patterns to improve Service functionality and user experience.

Provider: Vercel Analytics & Performance Monitoring

Type: Performance

Duration: Up to 2 years

Opt-out: Managed through browser settings or cookie consent banner

Each of these third-party services has its own privacy policy that governs their use of cookies. We recommend reviewing their privacy policies to understand how they use cookies and handle your data.

6. Do Not Track Signals

Some browsers include a "Do Not Track" (DNT) feature that signals to websites that you do not want your online activity tracked. How browsers communicate the DNT signal is not yet uniform, and there is no standard for how websites should respond to these signals.

Currently, QIQSER does not respond to DNT signals. However, you can manage cookies and tracking through your browser settings as described above.

Canadian Privacy Considerations:

While we don't currently respond to DNT signals, Canadian users have strong privacy rights under PIPEDA. You can:

  • Opt out of non-essential cookies through our cookie consent banner
  • Use browser settings to block cookies entirely
  • Contact us to exercise your privacy rights under PIPEDA
  • File complaints with the Privacy Commissioner of Canada at www.priv.gc.ca

We will continue to monitor developments around DNT browser technology and may implement DNT signal response in the future.

7. Changes to This Cookies Policy

We may update this Cookies Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any significant changes by updating the "Last Updated" date at the top of this policy. We encourage you to review this Cookies Policy periodically to stay informed about how we use cookies. Your continued use of the Service after any changes to this Cookies Policy will constitute your acceptance of such changes.

8. More Information

For more information about how we handle your personal data, please read our Privacy Policy.

If you have questions about cookies or our use of tracking technologies, please contact us:

Qalser Inc.

Address: Burlington, Ontario, Canada

Email: support@qiqser.com

Website: www.qiqser.com

Registered in Canada | Corporation Number: 1001350329

Additional Resources:

Last updated: December 2025